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Olymp Сasino Refund Policy

At Olymp Casino, a strict refund policy is present. Your account may be closed, and any remaining balance returned after deducting withdrawal fees. This decision is made entirely by the decision of Olymp Casino. Please note that the platform cannot be held responsible for downtime, server issues, or any technical or political problems affecting the services and interrupting transactions. Any refunds are granted only if the management team approves them.

Read the official Olymp Casino refund policy to understand balance returns and account closure terms.

When Refunds Apply

In most cases, refunds are applied when there have been confirmed malfunctions from the Olymp Сasino website or app or connection failures:

  • Game Interruptions. If you start a game, and it cannot continue because of a system error, the amount you wagered will be credited back into your account. If you had a positive balance when the game was interrupted, it will be restored too;
  • Connection Failures. If you place a bet and lose the connection — either because of a server or your computer fail — Olymp Casino aims to let you resume the game exactly where you left off once the connection is restored. If you are unable to continue the game after reconnection, the game will end and your wager will be refunded to your account.

How Refunds Work

There are a couple of rules that you should note if you find yourself in a situation where a refund is needed:

  • Request Window. You must request a refund within 48 hours of the disputed transaction. After this period, refund requests will not be considered valid;
  • Identity Verification. Olymp Casino may withhold or reverse a refund until the platform is sure that the account belongs to you. If your identity cannot be confirmed according to the requirements, the refund will not be processed. Your account may be closed, and any funds forfeited. This decision is final and cannot be appealed.

How to Contact Us to File a Complaint?

If you have an issue, contact Olymp Casino Customer Service as soon as possible. In case of a dispute, the records stored on the platform’s servers are the final proof. For any other questions about the services, payment methods, payouts, or refunds, also reach out to Customer Service, which is always glad to help.

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